PRODUCT & WARRANTY

Yes! The dimensions for some iPhone models only differ by 0.1-0.2 mm which allows the same case to fit multiple phone models perfectly!

Below you can see which cases are compatible with each other:

• iPhone 6 / 6S / 7 / 8 / SE (2020)
• iPhone 6 Plus / 6S Plus / 7 Plus / 8 Plus
• iPhone 12 / 12 Pro
• iPhone 13 / 14 / 16e (applies to Printed & Magnet Wallet+ cases)
• iPhone 13 / 14 / 15 / 16e (applies to Clear, Vegan Leather, Pearl, Silicone, Mirror, Flower, Slim, Frame, Glitter Glow & Bumper cases)
• Galaxy S24 / S25 (applies to Silicone, Clear & Mirror)
• Galaxy S24 Plus / S25 Plus (applies to Silicone, Clear & Mirror)

Below you can see which cases are compatible with other cases, but not the other way around:

• Products for iPhone 11 fit on iPhone XR
• Products for iPhone 11 Pro fit on iPhone XS /X
• Products for iPhone 11 Pro Max fit on iPhone XS Max
• Products for iPhone 13 Pro Max fit on iPhone 12 Pro Max

Please note, the camera hole for the iPhone 11 models is significantly larger than on the previous models and that the older models' cases should not be used on the iPhone 11 (otherwise the camera is covered).

Yes! Below you can see which screen protectors are compatible with each other:

Standard Glass

• iPhone 6 / 6S, 7 / 8
• iPhone 6 / 6S Plus / 7 Plus / 8 Plus
• iPhone 11 / XR
• iPhone 11 Pro / X / XS
• iPhone 12 / 12 Pro
• iPhone 13 / 13 Pro / 14 / 16e
• iPhone 13 Pro Max / 14 Plus
• iPhone 15 / 15 Pro / 16
• iPhone 15 Plus / 15 Pro Max / 16 Plus
• iPhone 17 / 17 Pro
• Samsung Galaxy S24 / S25
• Samsung Galaxy S24P / S25P

Premium Glass

• iPhone 7 / 8
• iPhone 7 Plus / 8 Plus
• iPhone 11 / XR
• iPhone 11 Pro / X / XS
• iPhone 11 Pro Max / XS Max
• iPhone 12 / 12 Pro
• iPhone 13 / 13 Pro / 14 / 16e
• iPhone 13 Pro Max / 14 Plus
• iPhone 15 / 16
• iPhone 15 Plus / 16 Plus

Privacy Glass

• iPhone 11 / XR
• iPhone 12 / 12 Pro
• iPhone 13 / 13 Pro / 14 / 16e
• iPhone 13 Pro Max / 14 Plus
• iPhone 15 / 16
• iPhone 15 Plus / 16 Plus

Anti Glare Glass

• iPhone 11 / XR
• iPhone 12 / 12 Pro
• iPhone 13 / 13 Pro / 14 / 16e
• iPhone 13 Pro Max / 14 Plus
• iPhone 15 / 16
• iPhone 15 Plus / 16 Plus

If a product is expected to return to stock, you will find a button with the text "notify me". By using the button, you sign up to be the first to know when the product is available again.

If the button does not exist, we do not currently have a date for it to be back in stock.

OUR JOURNEY TOWARDS RECYCLED PHONE CASES

To meet our sustainability targets and reduce our environmental footprint, one of our focus areas has been using recycled and responsibly sourced materials. Our primary focus has been finding a way to phase out the virgin plastic in our top-selling fashion cases. We wanted to ensure that the plastic we put in our phone cases reuses waste while having similar properties as our existing polycarbonate, moving us forward and closer to a circular economy.

Are all parts of the fashion case made from recycled material?

The main part of the phone case is made of recycled plastic, or more concretely, post-consumer recycled polycarbonate. Of course, there is room for improvement, like reviewing alternatives for our lining options and metal hardware. That will take time, but we are very hopeful at the moving pace! Becoming the most responsible version of ourselves is a fascinating and continuous journey, and every step counts.

What is PCR polycarbonate?

PCR means post-consumer recycled, and PCR materials are made from recycled plastic sourced from various discarded materials. To make PCR plastics, the waste must be converted into raw materials. As post-consumer waste is the most significant waste stream, we’re constantly looking for ways to reduce its size.

How is PCR plastic made?

After being collected, the plastic waste goes through specialised sorting, cleaning, and grinding. After that, the PCR granule is produced, melted down, and reprocessed into new plastic.

Is PCR plastic biodegradable?

No, it’s not. Biodegradable materials naturally break down into non-toxic component substances once consigned to a compost heap. PCR products have already achieved the goal of sustainability before consumers purchase them, with no need for further reprocessing.

What are the benefits of PCR polycarbonate?

PCR plastic offers many economic and environmental benefits.

Here are five key takeaways:

Reduction of CO2 emissions and fossil fuel usage

Reduction of waste entering landfills and waterways

It helps create a circular economy

Using it shows environmental commitment while also supporting growing consumer demand for sustainability

It’s cost-effective

You can find more information in our care guide here.

Information about which phone models are compatible with our Wireless Chargers / Powerbanks can be found by going to the product page and reading the information under "Product Details."

Before charging your AirPods, make sure they are compatible with wireless charging.

1. Plug your wireless charger into a power source with the USB-A connector.
2. Place your AirPods in your AirPods case and then place it in the middle of the charger.
3. If the LED lamp on the side of the charger lights up, your AirPods are being charged correctly. If there is no indicator light or if it is blinking, pick up the AirPods case and make sure to place it in the center of the charger before putting it back.

Before charging your phone, make sure your phone is compatible with wireless charging.

1. Plug your wireless charger into a power source with the USB-A connector.
2. Place your phone in the middle of the charger. Problems with charging may occur if the phone is misplaced.
3. If the LED lamp on the side of the charger lights up, your phone is being charged correctly. If there is no indicator light or if it is blinking, pick up the phone and make sure to place it in the center of the charger before putting it back.

We understand that choosing the right charging cable for your device can be confusing. Don’t worry - we’re here to help!

In addition to the rights you as a consumer have to submit a complaint in relation to a defect product pursuant to applicable consumer protection legislation, we offer a one (1) year warranty on all products sold on our website. The warranty covers manufacturing defects.

However, please note that the warranty doesn’t cover defects or damage caused by:

• Outer circumstances such as e.g., loss, heat, fire, water or other fluids;
• Misuse or improper use including dropping the product (unless a specific drop protection warranty has been provided by IDEAL in relation to a specific product) causing e.g. dents, broken or crushed parts etc.;
• Esthetical changes that occur due to normal wear and tear and aging such as e.g. scratches, alteration of the color, worn leather and flaking paint; or
• Repair or modifications to the product not carried out by IDEAL.

Furthermore, the warranty will only apply if you’ve followed the instructions in our use- or care guide for the specific product.

Note that the value of your product decreases over time and that this is taken into account when assessing warranty issues.

To remove your AirPods Case, you need to press the bottom of the case, where you insert your charger.

To remove a case that is stuck, we recommend using a small object to push your AirPods out of the case (though not a too small object, we do not want it to cause any damage to the charging input). One suggestion is to use your charger to push your AirPods out.

NOTE! Never use objects that could damage your AirPods.

Feel free to take a look at our instructional video here.

To remove your case, we recommend:

Use both hands to push away the edges of the bottom of the case, starting with one corner. Never try to tear off the case on the side where it is thinnest (at the camera hole on the iPhone), as there is a great risk that your case will break.

You may use a soft, pointed object to pry the case. NOTE! Never use objects that can scratch your mobile!

To avoid this in the future, we recommend that you remove the mobile cover periodically (at least once a month).

Feel free to take a look at our instructional video here.

If you need to get in touch with us regarding a broken product, please reach out to us here. By clicking the link, you will be taken to a claim form in our chatbot.

We can only accept complaints if you bought your product directly from our webpage.

If you bought an IDEAL OF SWEDEN product at one of our resellers, we ask that you contact them first.